GENERAL TERMS AND CONDITIONS
(Revised February 9th, 2021)
These General Terms and Conditions (the “GT&C”) are those referred to, and incorporated by reference
into, the Master Application Service Provider Agreement (the “MASPA”) and the Website Terms and Conditions and Privacy Statement (“Website Agreement”). The GT&C, MASPA, and Website Agreement
are collectively referred to herein as the “Agreement.”
1. Definitions. In addition to terms defined in the MASPA or elsewhere herein, the below capitalized terms shall have the following meanings:
1.1. “Applicable Laws” means all laws, rules, and regulations, including any Internet regulations or
policies and export laws, applicable to the provision of Services or of Customer’s or Users’ access to or
use of the SMART System.
1.2. “SMART System” means the software and hardware infrastructure owned, operated and hosted
by School Management and Record Tracking, Inc. (“SMART” or the “Company”) through which
Customer and Users may access and utilize the software applications set forth on the MASPA.
1.3. “Services” has the meaning ascribed to it in Section 2.2 below.
1.4. “Users” has the meaning ascribed to it in Section 2.4 below.
1.5. “Visitors” has the meaning ascribed to it in Section 2.5 below.
1.6. “Website” means SMART’s website found at https://onlinesmart.net/.
1.7. “Website Terms” has the meaning ascribed to it in Section 5.1 below.
2. Provision of Services and Definitions.
2.1. License. During the term of this Agreement and subject to its term and conditions, SMART
hereby grants to Customer a per location, nonexclusive, revocable, limited, nontransferable license for
Customer and its Users to access and use, solely for its own internal business use, the SMART System, to
the extent stated in the MASPA. Customers with online and/or multiple programs are subject to
SMART’s written approval and may require additional fees and/or license(s).
2.2. Services. Subject to the terms and conditions of the Agreement, SMART will provide the
installation and implementation, and support and maintenance services purchased by Customer (the
“Services”) as listed in the MASPA.
2.2.1. Set-Up Services. Set-Up Services include backend administrative tasks needed for initial set-up
for SMART products only. Set-Up Services may include remote advice, review and consultation of
Customer’s local workstation configuration, local network design, local server (if any), printers, remote
access, login scripts, templates, and software configuration. Set-Up Services may further include remote
assistance in initial customization of the configurable options in the SMART System, initial assistance in
designing Customer’s workflow as it relates to use of the SMART System and initial hands-on User
training. Customer or Customer’s contractor shall do all the actual workstation, local server, local
network, printer, and remote access configuration and software configuration required to access the
SMART System and its related applications and modules. Customer must comply with SMART’s then
current “Customer Requirements” for host and workstation setups. Installation of the desktop
SMARTTime (Biometric Time Clock) application must be performed by SMART in order for the clock
warranty to be valid. Set-Up Services in excess of one host and two workstations is subject to additional
2.2.2. Training. Customer’s in-house trainers, system administrators, and Users will receive initial
training, as delegated by SMART at the time of purchase either through a group webinar or prerecorded session hosted on a third-party application. At Customer’s request, and subject to SMART’s
availability, SMART may provide additional training (online or on-site) subject to payment of SMART’s
2.2.3. Other Services. If it is determined that specific activity is considered to be outside the scope of
the activities identified above or as Support Services set forth on the MASPA, SMART will recommend
retaining additional assistance for that specific activity. Any additional services to be provided by
SMART will be billed on a time and materials basis.
2.3. Customer Information. SMART will rely upon technical information and requirements it obtains
from Customer for any Services provided by SMART hereunder. Customer shall be responsible to
SMART for the consequences of inaccuracies or incompleteness of information that it provides to
2.4. Users. “Users” means identifiable unique persons consisting of Customer’s employees or agents
who are authorized and registered to access and use the SMART System as determined by Customer,
but not exceeding the maximum number of users paid for. At SMART’s request, Customer will provide
to SMART a list of Users. Customer shall remove all access to the SMART System for each User who is no
longer associated with Customer, or who no longer has a need or right to access the SMART System.
SMART shall not be liable for Customer’s failure to notify SMART of any change in the identity of Users
or Customer’s failure to limit or modify access for any former employee, contactor, or agent of
Customer, or any other person to whom Customer provided access to the SMART System and/or
2.5. Visitors. “Visitors” means students, parents or other individuals authorized and registered by
Customer to access and use the Website as determined by Customer. At SMART’s request, Customer will
provide to SMART a list of Visitors. Customer shall remove all access to the SMART System for each
Visitor who is no longer associated with Customer, or who no longer has a need or right to access the
Website. SMART shall not be liable for Customer’s failure to notify SMART of any change in the identity
of Visitors or Customer’s failure to limit or modify access for any former student, parent or other person
to whom Customer provided access to the Website.
2.6. ASP and Hosting of SMART System. Subject to the terms and conditions of the Agreement,
SMART will be responsible for using its commercially reasonable efforts to maintain the hardware and
software infrastructure necessary to make the SMART System available to its Customers as provided
herein. Customer acknowledges and agrees that Customer retains entire responsibility for Customer’s
assets of any kind or nature, including (but not limited to) hardware and software assets.
2.7. Support Services. Support Services make up a portion of and are included with SMART System
Monthly License Subscription Fees. During the term of this Agreement, so long as Customer is listed as a
“Verified” customer and continues to timely pay the relevant Monthly License Subscription Fees, SMART
will use its commercially reasonable efforts to provide to Customer support via telephone, modem, or
email for the SMART System. Onsite visits are not offered or covered as part of these Support Services
and will incur an additional charge for services and travel expenses. Support Services consist of
responding to questions and assisting in troubleshooting. Support Services relate solely to SMART
System issues/errors, short SMART System usage training (10 minutes or less pending availability of
SMART’s support personnel), and expressly exclude consulting relating to anything other than the
SMART Systems and training sessions over 10 minutes in length. There will be no reduction to or refund
of monthly fees if Support Services are not utilized. Customer acknowledges that the availability of
SMART’s support personnel may be subject to demands of other customers from time to time. SMART
Support hours are 7:00 am to 3:30 pm, Monday through Friday, Mountain Standard Time
(MST)(Arizona), excluding all major holidays.
3. Time Clock. The following provisions apply to the purchase of a time clock from SMART for use
in conjunction with the SMART System (the “Time Clock”):
3.1. SMART warrants that the Time Clock shall be free from defects in workmanship and material for
a period of ten (10) months after delivery of the Time Clock (the “Warranty Period”).
3.2. Customer shall give SMART, within ten (10) days of the discovery of any warranty claim, written
notice of the claimed defect and satisfactory proof thereof. SMART shall, within ten (10) days of the
receipt of the returned Time Clock, provide Customer with written notice of the results of investigation
and, if subject to repair or replacement under the warranty, the scheduled reworked or replaced Time
Clock delivery schedule. Following repair or replacement of the Time Clock, SMART will return the Time
Clock to the Customer using a SMART-authorized handler by way of ground shipping. At Customer’s
request and at its sole cost, SMART will use expedited shipping services.
3.3. SMART’s warranty does not extend to (i) any damage or loss due to misuse, accident, disaster,
abuse, neglect, normal wear, or damage or loss due to work not performed by SMART or its contractors,
(ii) a Time Clock that was improperly stored, maintained, assembled or installed, or (iii) a Time Clock that
has been repaired or altered by Customer or a third party without SMART’s prior written approval.
3.4. SMART’S OBLIGATION AND CUSTOMER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL BE
LIMITED TO REPAIR OR REPLACEMENT BY SMART AT ITS COST OF THE TIME CLOCK THAT PROVES
DEFECTIVE WITHIN THE WARRANTY PERIOD OR, AT SMART’S DISCRETION, A REFUND OF THE PURCHASE
PRICE OF SUCH DEFECTIVE TIME CLOCK. REPLACEMENT TIME CLOCKS ARE WARRANTED ONLY FOR THE
REMAINING WARRANTY PERIOD OF THE ORIGINAL TIME CLOCK.
3.5. EXCEPT AS EXPRESSLY PROVIDED HEREIN, SMART MAKES NO REPRESENTATION OR WARRANTY
OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
ANY OTHER MATTER WITH RESPECT TO THE TIME CLOCK.
3.6. SMART grants to Customer a limited, personal, non-commercial, non-exclusive, nonsublicensable, non-transferable, non-assignable license to access and use the SMART software
embedded in and integrated with the Time Clock and as installed on Customer’s host and workstation
hardware (the “Time Clock Software”) solely for its own internal business purposes to track the time
and attendance and to utilize the other functionality provided by the SMART System. The term SMART
System will be deemed to include the Time Clock Software.
4. Hardware and Bandwidth Minimum Requirements.
4.1. Customer shall be responsible for obtaining and maintaining any equipment and ancillary
services needed to connect to, access or otherwise use the Services, including, without limitation,
modems, hardware, servers, software, operating systems, networking, web servers and the like.
4.2. Customer must ensure that it has the following minimum required hardware and bandwidth in
order to use the SMART System.
4.2.1. Hardware. Any Processor/CPU that can operate a Windows supported operating system. Please
communicate with SMART prior to implementing a newly released operating system.
4.2.2. Internet Connection. Any high-speed cable internet connection. The speed requirement will
depend on your local (home or office) usage requirement; such as number of users and applications
4.2.3. Web Browser. Please communicate with SMART prior to utilizing a browser.
5. Use of the Services.
5.1. Acceptable User Policy. Customer shall adhere to, will ensure that each User and each Visitor
adheres to, and will be liable to SMART in the event of any breach by any User or Visitor of, the Website
Agreement, which is available and accessible on SMART’s public website
(https://onlinesmart.net/Home/UsageAgreement), as amended from time to time, or as otherwise
provided in writing to Customer from time to time (the “Website Terms”). Upon notice to Customer,
SMART, in its sole discretion, may modify the Website Terms. Customer shall be notified of such
modifications via electronic communication, including without limitation e-mail or a pop-up or clickthrough form of electronic notification. Customer shall irrevocably accept any such modification by
electronic response (whether via email, clicking “OK” or otherwise accepting a pop-up or click-through
notification), or by continuing to use the Service after receiving such electronic notification of the
modified Website Terms. Customer shall be responsible for notifying its Users and Visitors of any
modifications to the Website Terms within five (5) business days after Customers’ receipt of such
modifications. Customer shall notify SMART immediately if Customer becomes aware or otherwise is
informed of any violation by Customer or any of its Users or Visitors of Applicable Laws or the Website
5.2. Suspension or Termination of Services. If SMART becomes aware of or suspects any unlawful
use of the Services or the SMART System by a User or Visitor, or any use in violation of the Website
Terms or this Agreement, SMART shall attempt to notify Customer and provide reasonable detail of such
violation. However, SMART reserves the right to immediately suspend or terminate access to the
SMART System to any User or Visitor or the Customer in the event of any use that SMART determines in
its sole discretion may be unlawful or in violation of the Website Terms or this Agreement, or when
reasonably necessary to protect SMART’s interests.
5.3. Additional Restrictions. Unless specifically authorized in an advance writing by SMART,
Customer agrees that Customer will not, and will not permit any third party (including any User or
Visitor), to: (i) use the SMART System other than as expressly permitted under the Agreement and
subject to its terms and conditions; or (ii) attempt to download or otherwise obtain a copy of any
software on the SMART System; (iii) decompile, disassemble, modify, copy, reverse engineer, or
otherwise attempt to derive source code from any software on the SMART System, and/or distribute
any software on the SMART System; or (iv) create any import or export feature or function relating to
any software on the SMART System.
5.4. Customer, User and Visitor Data. Customer shall have obtained all consents from Users,
Visitors, and relevant third parties permitting SMART to create, store, distribute and transmit any
information entered into or through the SMART System by Customer or its Users or Visitors. Upon
Customer’s written request from time to time during the term of this Agreement, SMART shall use its
commercially reasonable efforts to make extracts from Customer’s database available to Customer in
such format and upon payment of such fees as are reasonably determined by SMART from time to time,
provided that such request complies with Applicable Law and Customer is otherwise in compliance with
its payment and other obligations hereunder. Customer shall be responsible for responding to requests
from its Users and Visitors (whether such requests are directed to SMART or to Customer) with respect
to information entered into or through, the SMART System by Customer or its Users or Visitors.
5.5. Modification. SMART reserves the right to modify the features and functionality of the SMART
System from time to time, provided that SMART will not modify the SMART System in a manner that
would have a significant adverse effect on Customer’s use of, or ability to use, the Services without
providing at least five (5) business days prior notice to Customer of any such modification except in the
event of circumstances beyond SMART’s reasonable control.
5.6. Storage Limitation. The Monthly License Subscription fee entitles Customer to utilize storage on
SMART’s servers up to the following limits: (i) up to 10GB for Customer’s database; and (ii) up to 25GB
for general file storage (measured by uploads from Customers and from its Users and Visitors). SMART
may agree in its discretion to make additional storage in either or both categories available to Customer
upon payment of such fees as are reasonably determined by SMART from time to time.
6. Proprietary Rights. SMART shall retain all proprietary rights in and to the Services and the
SMART System. All software, applets, source and object code, specifications, designs, processes,
techniques, concepts, improvements, discoveries, and inventions (whether patentable or not) made or
developed by SMART, Customer or any User in connection with the SMART System or the Services shall
be the sole and exclusive property of SMART. Copyright laws and international copyright treaties, as
well as intellectual property laws and treaties protect the Services and the SMART System. Customer’s
possession, access, or use of the Services and the SMART System does not transfer any ownership of the
products and services or any of the intellectual property rights to Customer.
7. Payment Terms; Certain Remedies.
7.1. General Payment Terms. All amounts payable under this Agreement shall be made in U.S.
dollars. Customer shall be responsible to pay any sales, use, excise, property or any other taxes, duties,
or governmental fees, other than any federal or state taxes based on SMART’s net income, associated
with the provision of Services or of Customer’s or Users’ access to or use of the SMART System.
Customer may not set-off against payments due any amounts owed or claimed to be owed by SMART to
Customer. If Customer believes that Company has billed Customer incorrectly, Customer must contact
SMART no later than 60 days after the closing date on the first billing statement in which the error or
problem appeared, in order to be eligible to receive an adjustment or credit. Customer is responsible
for maintaining updated payment information on file
7.2. Due Date; Remedies. Payment for all goods and services is due upon execution of
Agreement(s). All Monthly License Subscriptions Fee payments are due on the first day of each calendar
month (for example, payments for the month of January are due on the first day of January) unless a
different due date is expressly set forth in the MASPA. Commencing five (5) days after the due date, any
unpaid fees shall bear interest at the rate of 1.5% per month or part thereof, or, if less, the maximum
amount allowed by Applicable Law, until paid. If full payment has not been received by SMART within
ten (10) days after the due date, or if Customer fails to maintain valid and current payment information
on file to facilitate timely payment as contemplated in the Master Application Services Provider
Agreement, SMART reserves the right to immediately suspend access to the SMART System to any User
or the Customer, and SMART may also require a User Reactivation fee of Fifty Dollars ($50.00). In
addition, SMART may terminate this Agreement for non-payment. Suspension of access to the SMART
System for non-payment does not suspend the obligation to pay, or the accrual of, any additional
Monthly License Subscription Fee payments on an ongoing basis. In the event of that SMART
terminates the Agreement as a result of Customer’s breach, Customer agrees to pay the balance of the
Monthly License Subscription Fee due through the end of the Term of the Agreement as if Customer had
not committed a breach of the Agreement, not as a penalty, but as liquidated damages. Utilization of
the foregoing remedies does not waive any other remedy available to SMART under the Agreement or
7.3. SMART’s Adjustment of Fees. SMART reserves the right to change the applicable fees or
charges and to institute new charges and fees at the end of the Initial Term or then current renewal
term, upon thirty (30) days prior notice to Customer (which may be sent by email).
7.4. Desktop SMARTTime. Should Customer request that the Desktop SMARTTime application be
removed from the list of Goods & Services being purchased hereunder, Customer acknowledges and
agrees that no reduction in monthly subscription fees will be effective with respect to such removal
unless and until Customer has permitted SMART access to Customer’s system for installation of an
8. Disclaimer of Warranties.
8.1. NO WARRANTIES. Company shall use commercially reasonable efforts consistent with industry
standards to provide the SMART System in a manner which minimizes errors and interruptions in the
and shall perform the Services in a professional and workmanlike manner. The SMART System and/or
the Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency
maintenance, either by Company or by third-party providers, or because of other causes beyond
Company’s reasonable control, but Company shall use reasonable efforts to provide advance notice in
writing or by e-mail of any scheduled service disruption. THE SERVICES AND ACCESS TO THE SMART
SYSTEM ARE PROVIDED BY SMART TO CUSTOMER, USERS AND VISITORS “AS IS.” SMART MAKES NO
WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING THE SERVICES OR THE SMART
SYSTEM AND SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TO THE MAXIMUM EXTENT
PERMITTED BY LAW.
8.2. INTERNET USAGE. SMART MAKES NO WARRANTIES REGARDING THE QUALITY, RELIABILITY,
TIMELINESS OR SECURITY OF THE SERVICES OR THE SMART SYSTEM OR THAT THE SERVICES OR THE
SMART SYSTEM WILL BE UNINTERRUPTED OR ERROR FREE. SMART ASSUMES NO RESPONSIBILITY OR
LIABILITY FOR THE DELETION OR FAILURE TO STORE, OR TO STORE PROPERLY, ANY ELECTRONIC DATA
OTHER THAN AS REQUIRED UNDER APPLICABLE LAW. CUSTOMER, USERS AND VISITORS ASSUME THE
ENTIRE RISK IN DOWNLOADING OR OTHERWISE ACCESSING ANY DATA, FILES, OR OTHER MATERIALS
OBTAINED FROM THIRD PARTIES AS PART OF THE SERVICES OR BY MEANS OF THE SMART SYSTEM, EVEN
IF CUSTOMER, USER OR VISITOR HAS PAID FOR VIRUS PROTECTION SERVICES FROM SMART.
8.3. Security. SMART takes commercially reasonable precautions to protect User, Visitor and
Customer information. Each password owner is responsible for keeping the password secret and
confidential, and for notifying SMART if the password may have been stolen or might otherwise be
misused. SMART will use commercially reasonable efforts to protect User information off-line by
restricting access to Users’ sensitive or personally identifiable information only to those employees who
need the information to perform a specific job (e.g., technical support personnel, account reps or
customer service representatives). In addition, the SMART System is hosted in a secure server
environment that uses firewall protection to deter interference or access from unauthorized outside
access. NOTWITHSTANDING THE FOREGOING, CUSTOMER ACKNOWLEDGES THAT SMART CANNOT
WARRANT, AND EXPRESSLY DISLAIMS ANY WARRANTY OR REPRESENTATION, THAT THERE WILL BE NO
UNAUTHORIZED ACCESS TO THE SMART SYSTEM OR CUSTOMER, USER OR VISITOR INFORMATION.
8.4. General. SMART and Customer have specifically negotiated the disclaimers of warranties set
forth in Sections 8.1 through 8.3 above and the limitation of liability set forth in Section 9 in lieu of a
higher price. Customer shall be solely responsible for any warranties made by Customers to any third
parties with respect to the Services or the SMART System.
9. Limitation of Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY, SMART AND ITS
SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS),
OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE RESPONSIBLE
OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS
RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR
ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF
PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY
INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER
BEYOND SMART’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH
AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO SMART FOR
THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE
LIABILITY, IN EACH CASE, WHETHER OR NOT SMART HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
10. Confidential Information.
10.1. Maintenance of Confidentiality. Each party agrees to keep confidential and to use only for
purposes of performing under this Agreement, any proprietary or confidential information of the other
party disclosed pursuant to this Agreement which is appropriately marked as confidential or which could
reasonably be considered of a proprietary or confidential nature (“Confidential Information”), and,
except as otherwise permitted by this Section, the terms of this Agreement and all negotiations relating
thereto (but not the existence of the Agreement generally). The obligation of confidentiality shall not
apply to: (i) information that is already public at the time of its disclosure or becomes public through no
unlawful act of the receiving party; (ii) is known by the receiving party at the time of disclosure as
evidenced in writing; (iii) is rightfully obtained from a third party who has the right to disclose it; or (iv)
which is required by a court to be disclosed following sufficient notice to the disclosing party of any
motion to obtain any court order to such effect. The disclosing party’s Confidential Information remains
the property of the disclosing party. Upon any termination of this Agreement, the receiving party will
return the disclosing party’s Confidential Information to the disclosing party, and all copies thereof, in
the possession or control of the receiving party unless otherwise provided in this Agreement.
10.2. Use of Party’s Name. Notwithstanding Section 10.1, SMART may release Customer’s name,
location and products licensed, in a standard news release and in SMART publications that state an
overall or partial listing of customer names and products. Except as set forth above, during the term of
this Agreement, either party may use the other party’s name and may reference this Agreement in news
releases, articles, brochures, marketing materials, advertisements, and other publicity or promotions,
subject to the other party’s prior written approval, which approval will not be unreasonably withheld,
conditioned or delayed.
10.3. Information Requests from Third Parties. Customer acknowledges and understands that,
subject to the next sentence of this Section 10.3, it is SMART’s policy to use commercially reasonable
efforts to notify Customer when SMART receives legal process from a third party requesting data of
Customer or its Users or Visitors. Generally, except where a court or regulatory agency order (and not
just the request for information itself) requires delayed notification or no notification, or except where
notification is otherwise prohibited by law or where SMART, in its sole discretion, believes that providing
notice would be futile, ineffective or would create a risk of injury or bodily harm to an individual or
group, or to SMART’s property, SMART will endeavor to provide reasonable prior notice to Customer of
the request for such data in the event Customer wishes to seek appropriate protective relief. SMART
has no obligation under any circumstance to so notify any of Customer’s Users or Visitors.
11.1. SMART Indemnity. Customer will promptly notify SMART of any third party claim or notification
that Customer’s or any of its User’s use of the Services or the SMART System infringes any third party’s
proprietary rights. Further, if any portion of the Services or the SMART System becomes, or in SMART’s
opinion is likely to become, the subject of a claim of infringement, whether as a result of Customer’s
notice or otherwise, then SMART may, at its sole option and expense: (i) procure for Customer the right
to continue using such Services or SMART System; (ii) replace or modify the Services or the SMART
System so that they become non-infringing; or (iii) terminate this Agreement and reimburse to Customer
an amount equal to the fees paid to SMART by Customer for the three-month period prior to
termination. The obligations set forth in this Section are contingent upon Customer giving prompt
written notice to SMART of any such claim(s). These obligations do not include any claims to the extent
they are based on use of the Services or the SMART System in violation of this Agreement, outside of the
scope of the license granted under this Agreement, or in combination with any other software or
hardware, or any modification to the Services or the SMART System pursuant to Customer’s
specifications. Notwithstanding anything to the contrary elsewhere in this Agreement, the foregoing
remedy states SMART’s entire liability, and Customer’s exclusive remedy, for infringement claims.
11.2. Customer Indemnity. Customer shall defend, indemnify and hold SMART harmless for, from
and against any and all fees, expenses, claims, disputes or causes of action (“Claims”) arising from, in
connection with, or regarding any conduct, act or omission of Customer or any of its Users or Visitors,
including any violation of any law or breach of a term or condition of this Agreement by Customer or any
of its Users or Visitors. Customer’s obligations of defense and indemnification shall include SMART’s
costs, including attorney fees, resulting from any Claim, paid as and when incurred by SMART. Customer
further agrees to indemnify and hold SMART harmless for, from and against Claims arising from
subpoenas or other third-party information requests.
12. Term and Termination.
12.1. Term. This Agreement will commence on the Effective Date and continue for the period set
forth on the MASPA (“Initial Term”). Thereafter, the Agreement will automatically renew for additional
full one-year terms (unless SMART expressly agrees in writing to renewal on a monthly basis) (in either
case, a “Renewal Term”) unless either party provides the other with written notice of its intent not to
renew at least thirty (30) days prior to the end of the then current Renewal Term. (For the avoidance of
doubt, the latest that Customer may terminate this Agreement during the Initial Term or any Renewal
Term is no less than thirty (30) days prior to the expiration of the Initial Term or any Renewal Term.)
The Initial Term and any Renewal Term(s) are collectively referred to as the “Term.” SMART is not
required to reactivate the account of a terminated Customer that requests reactivation except to the
extent SMART so determines in its sole discretion, provided that any Customer requesting reactivation
should expect to pay all fees otherwise owing to SMART during the deactivated period.
12.2. Termination for Breach. Either party may terminate this Agreement by giving to the other party
written notice of such termination upon the occurrence of any of the following events: (i) the other
party fails to make any payment required hereunder when due; (ii) the other party materially breaches
or defaults in any of the material terms or conditions of this Agreement other than the failure to make
any payment required hereunder when due and fails to cure such non-monetary breach or default
within thirty (30) days of receipt of written notice thereof; (iii) the other party makes any assignment for
the benefit of creditors, is insolvent or unable to pay its debts as they mature in the ordinary course of
business; or (iv) any proceedings are instituted by or against the other party in bankruptcy or under any
insolvency laws or for reorganization, receivership or dissolution. The foregoing shall not limit any other
remedy available under the Agreement or Applicable Law, including without limitation remedies set
forth in Section 7.2.
12.3. Effects of Termination. Upon any termination of this Agreement each party will immediately
return to the other party (or destroy upon the other party’s written request) the other party’s
Confidential Information in the receiving party’s possession or control, provided that (i) SMART’s
obligation to return Customer’s Confidential Information is conditioned upon payment by Customer of
all amounts due to SMART; (ii) SMART may elect to retain a copy of Customer’s information after
termination (subject to compliance with Section 10) for up to three years for SMART’s use in responding
to post-termination inquiries by or relating to Customer; and (iii) if SMART has any claims against
Customer or any of its Users or Visitors, then SMART may elect to hold and preserve any and all such
materials for potential evidentiary use in any court proceedings or arbitration until final resolution of
any such claims). Upon termination of this Agreement, Customer shall pay all unpaid fees due to
12.4. Survival. All provisions of the Agreement that are intended by their nature to survive
termination of the Agreement (including without limitation Sections 6, 7, 8, 9, 10, 12.3, 12.4, 13 and 14)
and all provisions of any Exhibits (except those requiring the continuation of Services) will survive any
expiration or termination of this Agreement.
13. Non-solicitations. Customer agrees that it will not, without SMART’s consent, hire, either as
employees or as independent contractors, former SMART employees or contractors who have worked
on the set-up, deployment, implementation or support for the Services to be provided under the
Agreement until two years after payment by Customer to SMART of the last amount due under this
Agreement. Customer and SMART acknowledge that the loss or damage to SMART resulting from a
breach of this non-solicitation covenant is difficult to ascertain at this time; however, a sum equal to two
times the amount that Customer has paid or will pay to the former SMART employee or contractor on
an annual basis is a reasonable estimate of the damages resulting from loss of such employee or
contractor to SMART. Accordingly, if Customer breaches this non-solicitation covenant, Customer shall
promptly pay to SMART, as liquidated damages and not as a penalty, an amount equal to two times the
amount that Customer has paid or will pay to the former SMART employee or contractor on an annual
14.1. Notices. Notices under this Agreement must be in writing and will be deemed given when
delivered personally, by facsimile (with confirmation of receipt), on the third business day after deposit
with the U.S. Post Office of conventional mail (registered or certified, postage prepaid with return
receipt requested), or by the date of delivery by Federal Express or Airborne Freight. Notices will be
addressed to the parties at the address appearing on the General Information Sheet of this Agreement,
but each party may change the address by written notice in accordance with this paragraph. Notice may
also be given to a party via the email address indicated in the Contact Information Sheet attached to the
Master Application Services Provider Agreement, provided that email notice to SMART shall not be
effective for any purpose unless and until it has been acknowledged by SMART via return email.
14.2. Assignment. This Agreement will be binding upon and inure to the benefit of the parties, their
successors, and permitted assigns. Customer may not transfer, sublicense or otherwise assign this
Agreement or any of its rights or obligations hereunder without SMART’s prior written consent, and
SMART may for any reason or no reason withhold its consent. Any purported assignment in
contravention of this Section will be deemed void.
14.3. Force Majeure. Neither party shall be responsible for any delays, errors, failures to perform,
interruptions or disruptions in the Services or the SMART System caused by or resulting from any act,
omission or condition beyond a party’s reasonable control, whether or not foreseeable or identified,
including without limitations acts of God, strikes, lockouts, riots, acts of war, governmental regulations,
fire, power failure, earthquakes, severe weather, floods or other natural disasters, third party’s
hardware, software or communications equipment or facilities, spam, denial of service attacks or other
third party breaches of the SMART System or Services, provided that the foregoing shall not apply to any
party’s payment obligations.
14.4. Compliance with Applicable Laws. Customer is solely responsible for compliance by Customer
and each of Customer’s Users and Visitors with all Applicable Laws (including without limitation the
Family Educational Rights and Privacy Act and the Children’s Online Privacy Protection Act, as amended,
as applicable to Customer’s operations) relating to the use of the SMART System, the Services and the
information and data related thereto. Customer may not remove or export from the United States or
allow the export or re-export of the SMART System, Services, Software or anything related thereto, or
any direct product thereof in violation of any restrictions, laws or regulations of the United States
Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control,
or any other United States or foreign agency or authority.
14.5. Relationship of Parties. Nothing contained in this Agreement is intended or is to be construed
to create a partnership, joint venture or agency relationship between SMART and Customer.
14.6. Severability. If any provision of this Agreement is held invalid, illegal, or unenforceable, such
provision will be reformed only to the extent necessary and in such a manner to effect the original
intention of the parties; all remaining provisions continue in full force and effect.
14.7. Waiver. Any failure by either party to strictly enforce any provision of this Agreement will not
operate as a waiver of that provision or any subsequent default or breach of the same or a different
14.8. Injunctive Relief. Customer agrees that SMART shall be entitled to obtain injunctive and related
equitable relief against Customer to enforce any breach relating to unauthorized use of Confidential
Information or use of the Services and SMART System in breach of the terms and restrictions set forth in
this Agreement. Customer further agrees that in the event of any such breach, SMART will suffer
irreparable harm for which a monetary award will be inadequate. Customer therefore agrees that
injunctive relief and related equitable relief may be obtained by SMART without the posting of any bond
by SMART. Customer agrees that nothing herein is to be construed as any waiver, discharge or release
by SMART of any other rights or remedies available to it in law or equity.
14.9. Enforcement and Collection Costs. If either party institutes an action or proceeding to enforce
any rights arising under this Agreement (including without limitation utilization of a collection agency or
similar), the party prevailing in such action or proceeding will shall be entitled to an award of all
reasonable attorneys’ fees and costs, whether taxable or non-taxable, to enforce such rights by the
other party, such fees and costs to be set by the court, not by a jury, and to be included in the judgment
entered in such proceeding.
14.10. Counterparts. This Agreement may be executed in several counterparts, all of which taken
together constitute a single agreement between the parties.
14.11. Facsimile and Electronic Signatures. Signatures received via facsimile or other electronic
means, including in a digitally produced format (.tif, .pdf, .doc, .gif., etc.), will be deemed originals,
unless otherwise expressly set forth in a clear and conspicuous manner elsewhere on the page or file
that contains the facsimile or electronic signature.
14.12. Dispute Resolution. The Parties agree that in the event of a dispute arising from this
Agreement, the aggrieved party shall give written notice of the dispute to the non-complying party
(provided, however, that this Section 14.12 shall not apply to payment disputes). Upon receipt of such
notice, the parties will negotiate in good faith to resolve the dispute for a seven-day period following
notice to the non-complying party (or such longer period to which the aggrieved party may consent in its
sole discretion, if any).
14.13. Waiver of Trial by Jury. THE PARTIES HEREBY KNOWINGLY AND VOLUNTARILY WITH THE
BENEFIT OF COUNSEL WAIVE TRIAL BY JURY IN ANY ACTIONS, PROCEEDINGS, CLAIMS OR COUNTERCLAIMS, WHETHER IN CONTRACT OR TORT OR OTHERWISE, AT LAW OR IN EQUITY, ARISING OUT OF OR
IN ANY WAY RELATING TO THIS AGREEMENT.
14.14. Governing Law; Venue. This Agreement will be governed by and construed in accordance with
the laws of the State of Arizona exclusive of its conflict of law principles. SMART and Customer each
hereby submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County,
Arizona, and waive any objection of forum non conveniens.
14.15. Modification to Agreement. SMART shall have the right at any time to change or modify the
GT&C and Website Agreement. Any such changes shall be effective immediately upon notice thereof,
which may be given by posting on onlinesmart.net, email, or a pop-up or click-through form of
electronic notification, as determined by SMART in its sole discretion. Any use of the Website defined in
Section 1.6, or the Services described in the entirety of Section 2 of the GT&C, by you after such notice
shall be deemed to constitute your acceptance of such changes.
14.16. Entire Agreement. This Agreement constitutes the entire agreement of the parties and
supersedes any and all agreements, whether oral or written, between the parties hereto, with respect
to the subject matter of this Agreement. Except as otherwise expressly provided herein, including those
set forth in Section 14.15, this Agreement may be modified only in writing and signed by an authorized
representative of each party.